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Company Policies

BioMagnetic Sport Policies

Customer Service Policy

Bio Magnetic Sport is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days within Australia; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Privacy Policy

Bio Magnetic Sport is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, send you special offers for our online shoppers and to personalise your shopping experience with us; that's all. Bio Magnetic Sport uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Bio Magnetic Sport only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Refund Policy

28-Day Money Back return policy

If you want to return your body support or wrap, contact Bio Magnetic Sport P/L directly.  Look at it as your 'insurance policy' - given to you because we are so positive about the potential of our product.  Our offer to refund the purchase price of any of the Bio Magnetic Sport P/L body wraps and supports is limited and is subject to terms & conditions. Read these conditions carefully BEFORE using your product  The Money-Back Policy is subject to the following terms and conditions.

1. Bio Magnetic Sports P/L's 28-Day Money-Back Policy is offered on its body wraps and support products if you are not satisfied with the level of effectiveness after 28 days of continuous use in accordance with the instructions provided.

2. A client who wishes to return their Bio Magnetic Sport product must do so by: (a) telephoning Bio Magnetic Sport on 1300 884 456 within 10 days of the completion of the 28-day trial period; and (b) obtaining a Return Confirmation Number.

3. Upon receipt of the Return Confirmation Number, a client must forward (at the client's own expense) all the following - by registered mail or courier; (a) Their product of choice, along with its original packaging; (b) Name; (c) Address; (d) Return Confirmation Number; (e) Original proof of purchase and (f) Stamped self-addressed envelope.  The return address is P O Box 1218, Springwood, Qld 4127.

4. Upon receipt of all the items listed in Clause 3, Bio Magnetic Sport P/L will forward the client a refund in accordance with the amount attributable to the Bio Magnetic Sport body wrap and/or support/s appearing on the original proof of purchase. 

5. Refund payments will be made by cheque only and will be processed within 30 days of receipt of all the items listed in Clause 3 by Bio Magnetic Sport P/L. 

6. If you do not understand the limits of the Money-Back Policy set out in this document please contact 1300 884 456 prior to using the product. 

7. Nothing in this policy limits the Client's rights under the terms of the Trade Practices Act 1974 or under relevant consumer sales of goods legislation.

8. The BioMagnetic Sport Magnetic Sport Band is NOT included in the 28-day-money-back policy. 

Security Policy

When purchasing from Bio Magnetic Sport your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre

International Shipping Policy

When purchasing from Bio Magnetic Sport from outside of Australia please allow up to 15 business days for your package to arrive when using Air Mail and allow up to 30 business days for normal shipping. We are sorry we cannot garantee that your package will arrive sooner but with international shipping there are many variables out of our control. We will garantee however that we will ship your purchase as soon as possible to allow you to start using your BioMagnetic Sport product immediately.